THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. 

The Mill is The Bamford Collection's first full-service hotel - a design-led retreat set in the Cotswolds, defined by understated elegance, considered craftsmanship and a strong sense of place. Comprising ten individually designed thatched cottages, a members' club, restaurant, bar, private dining room, wild swimming lake and spa, it brings together everything the Collection stands for: quality, craft, sustainability and authenticity. 

ABOUT THE ROLE

We are seeking an exceptional General Manager to lead the pre-opening, launch, and ongoing operation of The Mill, Bamford Collection's next exciting luxury opening in the Cotswolds. This flagship destination will combine a luxury hotel, private members' club, and exceptional hospitality experiences for both members and the public.

You will lead the pre-opening programme, recruit and inspire high-performing teams, and shape an outstanding guest experience across accommodation, dining, and membership. Following launch, you will have full accountability for commercial and operational performance, including P&L, guest satisfaction, and team leadership, establishing The Mill as one of the Cotswolds' leading luxury hospitality destinations.

Competitive Salary

RESPONSIBILITIES

Pre-Opening & Launch

• Lead the successful pre-opening and launch of The Mill, creating a destination that reflects the Bamford Collection's purpose of conscious living and exceptional hospitality.

• Oversee project planning, recruitment, onboarding and training, embedding a culture where colleagues feel empowered to deliver outstanding experiences.

• Collaborate with internal and external stakeholders to deliver a seamless opening and an inspiring membership proposition.

Leadership & Culture

• Recruit, lead and develop high-performing teams, fostering an inclusive culture where colleagues are encouraged to bring their authentic selves, take ownership and continually grow.

• Inspire collaboration, accountability and a shared commitment to excellence across all departments.

Operations & Guest Experience

• Provide strategic leadership across the hotel, members' club, accommodation, food and beverage operations, ensuring every guest and member enjoys warm, intuitive and personalised service.

• Champion continuous improvement, encouraging teams to anticipate guest needs and consistently exceed expectations.

Food & Beverage

• Lead an exceptional food and beverage offering that celebrates seasonal ingredients, provenance, craftsmanship and sustainable luxury.

• Drive innovation, quality and commercial performance while delivering memorable dining experiences that reflect the Bamford Collection's values.

Commercial & Brand Leadership

• Hold full P&L accountability, driving sustainable commercial performance and operational excellence.

• Build strong relationships across the Bamford Collection and act as an ambassador for The Mill, developing partnerships that strengthen the brand and enhance the guest experience.

Compliance & Operational Excellence

• Lead with integrity, ensuring the highest standards of health, safety, compliance and responsible business practices.

• Foster a culture of continuous improvement, creating a safe, supportive environment where colleagues and guests can thrive.

SKILLS YOU WILL BRING

• Proven senior leadership experience within a luxury hospitality environment, such as a five-star hotel, private members' club or fine dining destination.

• Strong track record of delivering exceptional guest experiences across accommodation, food and beverage, and multi-outlet operations.

• Commercially astute with experience managing full P&L responsibility, driving revenue growth, profitability and operational excellence.

• Proven success leading pre-opening projects, including operational planning, recruitment, team development and launch.

• Inspirational leader with experience building, developing and retaining high-performing teams.

• Strong stakeholder management and communication skills, with the ability to build trusted relationships and represent a premium luxury brand.

• Passion for creating memorable guest experiences, maintaining exceptional standards and driving continuous improvement.

Personal Attributes

• An inspiring, values-led leader with a passion for luxury hospitality and outstanding service.

• Commercially minded, resilient and calm under pressure, with the ability to balance strategic thinking and operational excellence.

• Collaborative, authentic and emotionally intelligent, building strong relationships across teams and stakeholders.

• Detail-oriented, innovative and committed to delivering exceptional experiences while championing the Bamford Collection's purpose of conscious living and wellbeing.

PERKS AND BENEFITS

• Bamford Collection Discounts: We offer a range of discounts on our retail, wellness, and hospitality experiences from day one.

• EV Car Scheme (subject to criteria)

• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.

• Private Medical: We offer subsidised private medical insurance through Bupa.

• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.

• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.

• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.