THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. 

SALARY: £28,700 per annum
HOURS: 40 hours per week, starting in October 2026 until January 2027

ABOUT THE ROLE
We are seeking a Guest Services Operator to join the Bamford Collection, delivering exceptional service and support to guests across our luxury hospitality, retail and wellness brands. As a central point of contact, you will manage inbound calls, email enquiries and social media messages, ensuring every interaction is handled with professionalism, efficiency and genuine care.

Using your excellent communication skills and attention to detail, you will manage bookings, guest enquiries and retail orders, delivering a seamless experience that reflects the Bamford Collection's commitment to outstanding service. This is an exciting opportunity for a highly organised, customer-focused individual who thrives in a fast-paced environment and is passionate about creating memorable guest experiences.

RESPONSIBILITIES

• Deliver exceptional guest service by managing inbound calls and emails professionally, efficiently and within agreed service level agreements.

• Process bookings, enquiries, retail orders and guest requests accurately, maintaining excellent attention to detail.

• Maintain accurate guest records across all systems, ensuring data integrity and compliance with internal procedures.

• Resolve guest queries with a proactive, solutions-focused approach, escalating issues where appropriate and contributing to the continuous improvement of Guest Services.

SKILLS & EXPERTISE

• Previous customer service experience within hospitality, retail or a contact centre environment.

• Excellent verbal and written communication skills with a professional and customer-focused approach.

• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.

PERKS & BENEFITS

Discounts: Enjoy a range of discounts on our products, treatments, and dining experiences from day one, including:

• Purchase your lunch at any of our Farm shops (food to go or retail) and receive 50% off, up to the value of £20.

• Shop all other products at our Farm shops and retail stores including clothing, home, garden, food and drink at 30% off, in store and online.

• Visit any of our Daylesford Restaurants and receive 30% off, or any of our Pubs and received 10% off, for yourself and up to five guests.

• Book any of our wellness classes, treatments, services or courses at

• the Daylesford cookery school with 30% off for all employees.

• Receive 60% off all Bamford skincare and 30% off apparel in-store and online.

  Enjoy 40% off all bath, body & home fragrance products from both Daylesford Organic & Bamford, in store and online.

• Mental Health Support: 24-hour access to our Employee Assistance Programme through Help@Hand

• Padel Discount: (Cotswolds)

• Nationwide Gym Discounts: Various nationwide gym discounts available through Help@Hand such as PureGym and The Gym Group

• Local Gym Discounts (Cotswolds Area)

• Wellbeing modules: to provide practical support and advice for your wellbeing

• Electric Car Scheme: (subject to criteria, following probation)

• Volunteering Days: One paid day per year to volunteer with a charity of your choice

• Private Medical: Subsidised private medical insurance through Bupa

• Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us

• Life Assurance: Cover equivalent to one year of your annual salary

• Enhanced Family Leave Pay (T&C’s apply)

• Enhanced Company Sick Pay (T&C’s apply)

• Enhanced Holiday Pay (up to 33 days per annum including Bank Holidays, Pro-Rata)

• Refer a Friend Scheme-Earn up to £750 when you refer a friend to work with us (T&C’s apply)

• Flu Jabs (optional, available twice per annum)