THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. 

ABOUT THE ROLE

The Wild Rabbit is a modern British inn – a place to eat, drink and sleep.
Set in the beautiful quintessential village of Kingham in the Cotswolds, we serve locally sourced, fine dining seasonal food in a relaxed and welcoming setting.

This is a fantastic opportunity for a role where no two days are the same. If you have a passion for customer service, a talent for organisation and a keen attention to detail this could be the role for you!

SALARY: £12.38 per hour plus tronc 
HOURS: Full Time, 40 hours - Weekend work required 

Our opening hours are 07.30am till 12.00am Monday to Friday.

RESPONSIBILITIES

• Act as a consistently friendly and professional point of contact for all guests, whether in person, over the phone, or via email, following all communication protocols.
• Anticipate guest needs and deliver exceptional service by being proactive and solution-focused.
• Develop in-depth knowledge of key systems, including PMS (Opera), ResDiary, MindBody, and Microsoft Office.
• Collaborate effectively with other departments to ensure a seamless and memorable guest experience across all touchpoints.
• Process payments accurately, maintaining discretion and confidence at all times.
• Maintain a positive, energetic attitude and contribute to a supportive and pleasant work environment.
• Thrive in a fast-paced setting, adapting to a variety of responsibilities, including both administrative and operational tasks.
• Keep all front office areas, including company vehicles, clean, tidy, and presentable throughout each shift.
• Arrive punctually and uphold impeccable grooming standards for every shift.
• Remain flexible in supporting other areas of the business as needed.
• Serve as a knowledgeable ambassador for the Bamford Collection, representing its values and offerings with pride.
• Support the company’s sustainability goals by driving meaningful social and environmental initiatives aligned with our B Corp certification and vision.
• Encourage and inspire guests, suppliers, and partners to live and work more consciously, contributing to a lasting positive impact.

SKILLS YOU WILL BRING

• Ability to communicate clearly and professionally across all channels—face-to-face, over the phone, and via email—to ensure guests feel welcomed and well-supported.
• Strong customer service skills with a proactive approach, especially in high-end or luxury environments, anticipating guest needs and exceeding expectations.
• Excellent time management and organisational abilities to handle multiple tasks efficiently while maintaining a calm and professional demeanour under pressure.
• Possession of a valid UK driving licence with a clean record, offering flexibility and reliability for guest transportation or use of company vehicles if required.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) for managing correspondence, scheduling appointments, and handling administrative duties accurately.

PERKS & BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining
  experiences from day 1.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we
  contribute up to 4.5%.
  
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.