THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. 

ABOUT THE ROLE

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment where every guest interaction is an opportunity to create something special? If you’ve got a flair for organisation and a love for helping people, we have the perfect role for you!

As a guest services advisor you will have a key position in handling general enquiries and the booking experience of our guests across the whole Bamford Collection. You will support our guests through the booking process and ensure they receive a high quality, personalised service.

RESPONSIBILITIES

• To share knowledge of the Bamford Collection and what we do when engaging with customers.
• Use your product knowledge and expertise to promote the Bamford Collection, converting enquiries into bookings and upselling where appropriate.
• Keep up-to-date with availability, upcoming events, special offers, and promotions to best assist guests.
• Provide swift, efficient, and engaging service at every touchpoint, ensuring a positive and memorable guest experience. 
• To be solution-driven for both colleagues and customers, both internal and external.
• Ensure that our returning guests and VIPs receive the highest level of recognition and care.
• Address customer concerns or complaints professionally and efficiently, following the company’s procedures to ensure satisfaction.
• To ensure all communication is effective, courteous and timely and in line with SLAs.
• To follow fully any H&S and GDPR requirements, including timely completion of mandatory training.
• To ensure accuracy and meticulous attention to detail of your work, adhering to all  protocols and procedures.
• To be competent in using all platforms used by The Bamford Collection.
• Work closely with colleagues in all departments to ensure seamless communication and the smooth running of operations.
• Contribute to a positive, motivated team environment by bringing enthusiasm and a can-do attitude to the workplace.

SKILLS YOU WILL BRING

• Outstanding Customer Service: You’re passionate about helping guests and going the extra mile to make their experience memorable.
• Clear Communicator: You are confident and professional in both written and verbal communication.
• Highly Organised: You can manage multiple enquiries and tasks efficiently while maintaining attention to detail.
• Problem-Solving: You think on your feet and find solutions to challenges with a calm and professional approach.
• Tech-Savvy: You’re comfortable using a range of software and communication platforms to assist with guest bookings and inquiries.

Please note that due to the nature of the business this role includes some weekend and evening working on a rota basis. We offer a range of shifts between 8am and 6:30pm Monday -Friday and between 9am and 5:30pm on a weekend.

PERKS AND BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.