THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. 

ABOUT THE ROLE

We are looking for a Barista / Bartender to join our team in our award-winning Wild Rabbit Pub working the breakfast and lunch operations only - No evening work.

You’ll ideally have worked in a restaurant setting before and come with a bright, warm, and welcoming mentality. Our luxury pub feature seasonal farm to fork dishes in a relaxed and warm setting, and as a member of our team you will be an ambassador for the Daylesford brand and offer an engaged service to our clientele

SALARY: £12.38 per hour + tronc
HOURS: Full time 40 hours between 7am and 5pm

YOUR ROLE

• To deliver excellent service at all times, to all external & internal guests. This begins with providing Instant Service with a Smile!
• Take responsibility for making the guest experience seamless and be accountable for your mistakes.
• To consistently lead by example by looking immaculate and demanding the same amongst your colleagues.
• To be positive & genuine in dealing with any guest requests; Never Say No!
• Always aim to exceed expectations of our guests by anticipating their needs to provide a pro-active service.
• To always be enthusiastic in all interactions with guests or colleagues. You are our ambassadors!
• To know your subject in order to make recommendations, and promote The Wild Rabbit, Daylesford & Bamford, and to help educate your colleagues on our offering and history.
• To be prepared and anticipate the business. Our service revolves around attention to detail and a great deal of preparation must be done behind the scenes to give a smooth service to our guests.
• To communicate with all guests, departments and colleagues in a positive & respectful manner. Ensure the handover of detailed & accurate information to avoid mistakes and guest dissatisfaction.
• To enjoy yourself at work to create a special work environment.
• Display the attention to detail that we are renowned for and take pride in our surroundings.
• Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
• Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.

YOUR RESPONSIBILITES

Coffee & Drinks

• To have good knowledge of coffee,
• Good knowledge of the wine, beers and cocktail lists
• To be fully capable of mixing all drinks and cocktails
• Have full knowledge of the ingredients to give accurate allergens advice
• Be proficient in all areas of barista/coffee making
• Deliver on all bar prep and cellar/bar deep cleaning
• Thrive in a busy and vibrant service environment

SERVICE

• To always adhere to the agreed steps of service
• Ensure service provided to guests is of the highest quality
• Be proficient in waiting tables in the restaurant and bar floor/terrace depending on the needs of the business
• To keep a constant attentive eye to the timing and flow of service at the bar tables
• To constantly seek to proactively assist guests in the bar seated area, without waiting for them to stand up and seek for help
• To anticipate all possible complaints and attempt to resolve them in the first instance - Report/escalate any potential issues or complaints to the Manager on duty
  
  

OPERATIONS

• To highlight H&S matters to your line manager
• To deliver and champion The Wild Rabbit standards
• To be proactive in assisting your team member colleagues
• To activity share knowledge of your subject
• To be reliable and punctual on shift
• To ensure all mandatory and legal training is complete and up to date; and refreshers completed prior to the expiry date
• To attend training courses when requested

ABOUT YOU

• Exceptional Customer Service: Ability to deliver personalised, attentive service, anticipating guest needs and ensuring a memorable experience for a sophisticated clientele.
• Strong Product Knowledge: Extensive understanding of premium spirits, wines, and ingredients, with the capability to make informed recommendations and educate guests.
• Attention to Detail: Meticulous in presentation, from crafting drinks to maintaining the bar's cleanliness and organisation, ensuring every aspect meets the luxury environment's high expectations.
• Calm Under Pressure: Ability to thrive in a fast-paced, high-pressure setting while maintaining composure, ensuring efficient service and guest satisfaction during peak times

Daylesford is open 7 days a week, so flexibility to cover a variety of shifts including weekends is essential.

PERKS & BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining
  experiences from day 1.
  • Volunteering Days: Employees are offered one paid day per year to volunteer with a
  charity of their choice.
  • Private Medical: We offer subsidised private medical insurance through Bupa.
  • Pension Scheme: Pay up to 9% of your salary into your pension each month; we
  contribute up to 4.5%.
  • Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
  • Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.