THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. 

ABOUT THE ROLE

The Head of Beverage has overall strategic responsibility for the Bar, beverage and wine operation including drinks selection, service, stock control and GP.

Managing a very prestigious wine list and Sommelier team that will be masters of their sector, you will lead a luxury beverage outlet, mixologists, and bar team in a fine dining setting.

SALARY:    £40,000 per annum, plus tronc

HOURS:      FULLTIME - 48 HOURS

THE WILD RABBIT BEHAVIOURS:

• To deliver excellent service at all times, to all external & internal guests. This begins with providing Instant Service with a Smile!
• Take responsibility for making the guest experience seamless and be accountable for your mistakes.
• To consistently lead by example by looking immaculate and demanding the same amongst your colleagues. To be positive & genuine in dealing with any guest requests; Never Say No!
• Always aim to exceed expectations of our guests by anticipating their needs to provide a pro-active service. To always be enthusiastic in all interactions with guests or colleagues. You are our ambassadors!
• To know your subject in order to make recommendations, and promote The Wild Rabbit, Daylesford & Bamford, and to help educate your colleagues on our offering and history.
• To be prepared and anticipate the business. Our service revolves around attention to detail and a great deal of preparation must be done behind the scenes to give a smooth service to our guests.
• To communicate with all guests, departments and colleagues in a positive & respectful manner. Ensure the handover of detailed & accurate information to avoid mistakes and guest dissatisfaction.
• To enjoy yourself at work in order to create a special work environment.
• Display the attention to detail that we are renowned for and take pride in our surroundings.

RESPONSIBILITIES

SERVICE

• To champion agreed steps of service at all times and set example for the Bar team
• To be present to be on service and take a hands-on approach to both service and coaching of the team
• To have good telephone manners and be fully proficient in the use of the reservation system To keep a constant attentive eye to the timing and flow of service at the bar tables
• To constantly seek to proactively assist guests in the bar seated area, without waiting for them to stand up and seek for help
• To anticipate all possible complaints and attempt to resolve them in the first instance - Report/escalate any potential issues or complaints to the Manager on duty

OPERATIONS

• To ensure that all work areas & equipment is kept in good condition and report/resolve any issues
• To ensure, alongside the Sommelier and head bartender, that the beer & wine cellar is maintained; all beverage is to be secured and kept in the correct conditions, pricing correct and up to date, ensure pairings and specials are cost effective and in line with GPs
• To delegate daily tasks to Head Bartender and Bartenders To ensure the Bverage team are always motivated and on task
• To highlight H&S matters to your line manager
• To deliver and champion The Wild Rabbit standards

PEOPLE/PERSONAL

• Produce all bar and beverage team rotas and work with the Restaurant Manager to resolve any rota or staff issues
• Line management of the bar team and sommelier team (incl holidays, absences, performance reviews etc) Maintaining accurate rotas and staff records on Fourth
• Where necessary, be actively involved in the recruitment of new staff to be proactive in assisting your team member colleagues
• To activity share knowledge of your subject
• To be reliable and punctual on shift
• To ensure all mandatory and legal training is complete and up to date; and refreshers completed prior to the expiry date
• To attend training courses when requested

SKILLS YOU WILL BRING

• Proven experience in beverage management, hospitality, or a similar field.
• Extensive knowledge of alcoholic and non-alcoholic beverages, including cocktails, wine, coffee, tea, and mocktails.
• Strong leadership and team management skills, with the ability to inspire and mentor the team.
• Exceptional organisational, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Strong business acumen, including budgeting and cost management.
• A passion for customer service and a deep understanding of consumer trends

EDUCATION AND EXPERIENCE

• Certification or training in mixology, wine, or related beverage fields is a plus. WSET Level 3 certification a must plus extensive experience in other beverage fields.
• 5 + years’ experience in the beverage industry.

• Discounts: We offer a range of discounts on our products, treatments, and dining
  experiences from day 1.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a
  charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
  Pension Scheme: Pay up to 9% of your salary into your pension each month; we
  contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.