THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. 

The Daylesford Organic Farm was founded over 20 years ago and has since become renowned for its pioneering work in sustainable, organic farming and luxury farm shops in London and the Cotswolds.

What drives and inspires us is the belief that we have a responsibility not just to protect the world around us but to have a positive impact on it too.

The group encompasses an organic farm and retailer; a considered clothing label; botanical skincare, bath and body collections; wellness destinations around the world; and hospitality experiences that foster a sense of community and celebrate the healing power of escapism.

We champion a slow and sustainable way of living, encouraging our customers to make choices that are greener for the planet as well as kinder to their bodies and minds.

We are more than a group of businesses striving to make a difference.

We are a way of life.

ABOUT THE ROLE

We are looking for a passionate and inspiring Retail Manager to join our beautiful Daylesford Organic Farm shop in Brompton Cross, London.

Reporting to the Assistant General Manager, you’ll take the lead in managing our retail team, ensuring smooth day-to-day operations while delivering an exceptional customer experience. You’ll drive sales performance, inspire your team, and help shape a thriving retail environment.

This is an exciting opportunity to combine your leadership skills, commercial acumen, and passion for retail in a role where you can make a real impact.

SALARY: £36,000 per annum

HOURS: 40 hours including weekends.

RESPONSIBILITIES

• Provide an outstanding level of customer service by understanding the needs and preferences of customers and offering tailored recommendations.
• Assist with special customer requests or product orders when necessary, coordinating with the buying team to fulfil specific needs.
• Build and maintain strong relationships with customers, creating a welcoming and personalised shopping experience.
• Resolve customer inquiries and complaints promptly and professionally, ensuring satisfaction and loyalty.
• Train and guide staff on customer service best practices to ensure the team delivers top-tier service.
• Oversee the visual merchandising of the store, ensuring displays are creatively designed and reflect the unique style of our antiques and home interiors.

• Collaborate with the team to create inspiring and appealing displays that attract customers and encourage purchasing.

• Maintain a clean, organised, and welcoming store environment that enhances the customer shopping experience.
• Coordinate with other departments to maintain a smooth flow of stock to the sales floor.
• Assist in the management of store logistics, including managing back-of-house workflows and ensuring timely movement of inventory between the stockroom and retail space.
• Monitor and maintain safety protocols in back-of-house operations, ensuring that staff comply with safety regulations and company policies
• Contribute ideas for increasing efficiency in the back-of-house area, ensuring smoother transitions between stock receipt and movement to the sales floor.
• Monitor and report on key performance indicators (KPIs) related to stock control, inventory accuracy, and staff productivity.

SKILLS YOU WILL BRING

• A real passion for retail and organic artisanal food!
• Strong leadership abilities to effectively manage a diverse team and foster a positive work environment.
• Experience working in the food industry.
• Proficiency in sustainable and organic food practices, including sourcing ingredients, reducing waste, and implementing eco-friendly processes.
• Exceptional customer service skills to ensure guest satisfaction and foster repeat business.
• Excellent organisational and time management skills to handle high customer volumes efficiently and maintain smooth operations.
  

PERKS & BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.