ABOUT THE ROLE

We are looking for two Guest Service Operator's to join our team over the Christmas period. This is a temporary role, from October 2025 until January 2026.

As a Guest Services Operator, you will handle Ecom enquiries and the customer service of our guests across the Bamford Collection. You will support our customers and ensure they receive a high quality personalised service.

Salary:  is £28,000 pro rata.

RESPONSIBILITIES

• Ensure all inbound calls and emails are answered, processed and followed up in line with SLAs
• Champion swift, efficient , knowledgeable and engaging service in all interactions
• Be competent in using all platforms and systems used across the Guest Services team
• Complete the physical dispatch of gift cards

SKILLS YOU WILL BRING

• Strong Attention to detail
• Clear verbal and written communication skills
• Ability to work calmly under high pressure situations
• Multitasking skills and good organisational abilities
• Customer service experience

PERKS AND BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.