THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. 

SALARY: £35,590 per annum OTE
Weekly pay being introduced from October

HOURS: Full time 45 hours

ABOUT US

Found in the heart of the Cotswolds’ picturesque Windrush Valley, The Three Horseshoes is a beautifully restored 18th-century pub brimming with charm, character, and community spirit. It offers a warm welcome with locally brewed ales, craft beers, and a seasonal menu of comforting pub classics and wood-fired pizzas.

With a number of elegantly styled rooms, a spacious garden overlooking the rolling hills of the countryside, and regular live acoustic music, it’s the perfect countryside retreat for food lovers, walkers, and weekend explorers alike.

The on target earning potential for this role is £35,590 per annum based on a 45-hour contract - comprising a base salary of £31,590, plus a qualified estimate of £4,000 in gratuities and service charge*.

ABOUT THE ROLE

Be the Heart of Hospitality and join us as Duty Manager at The Three Horseshoes.

You’ll be supporting our senior management in steering the ship, making sure our bar is buzzing, our dining spaces are thriving, and every guest has a reason to come back.

If you’re a natural leader with a passion for hospitality and a knack for creating unforgettable guest experiences, this role is your opportunity to shine.

Come and be part of something special.

RESPONSIBILITIES

• Lead and inspire a vibrant front-of-house team, maintaining high energy and service standards throughout the day.
• Keep service standards high and spirits even higher.
• Take ownership of daily operations and make your mark.
• Lead the day-to-day operations in the absence of the Restaurant & Bars Manager.
• Support the Food & Beverage operation as per the department’s requirements. This may include breakfast, lunch or dinner service working in the restaurant or on the bar.
• Deliver outstanding guest service, ensuring every guest feels welcomed and well cared for.
• Greeting and welcoming guests in and out for overnight stays.
• Explaining pub facilities such as restaurant/bar hours, breakfast service, amenities.
• Answering guest questions about the local area, events, and attractions.
• Taking reservations for rooms, tables, or special events.
• Maintain cleanliness, presentation, and stock levels across all public areas, including the bar and guest spaces.
• Manage daily banking and site closing procedures.
• Ensure all compliance tasks, health & safety checks, and mandatory training requirements are up to date and properly documented.

SKILLS YOU WILL BRING

• Proven experience in a hospitality supervisory or management role, ideally within a luxury bar or restaurant environment.
• Excellent communication and team leadership skills with the ability to delegate effectively.
• A guest-focused mindset with a strong commitment to delivering exceptional service.
• Confident in managing site operations, including cashing up and handling customer feedback.
• Highly organised with strong attention to detail and the ability to multitask under pressure.
• Professional appearance and attitude, with a strong sense of personal responsibility.
• Proficiency in using a reservation system and good telephone manner.

PERKS & BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining
  experiences from day 1.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.

About gratuities & service charge:

• Gratuities are paid on a pro-rata basis.
• It is estimated that in 2025, our full-time employees can expect to receive in the range of £4,000 in addition to their annual salary.