THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. 

SALARY: £28,000 per annum + TRONC
HOURS: 40 hours, including weekends

ABOUT US
What drives and inspires us is the belief that we have a responsibility not just to protect the world around us but to have a positive impact on it too.

The group encompasses an organic farm and retailer; a considered clothing label; botanical skincare, bath and body collections; wellness destinations around the world; and hospitality experiences that foster a sense of community and celebrate the healing power of escapism.

We champion a slow and sustainable way of living, encouraging our customers to make choices that are greener for the planet as well as kinder to their bodies and minds.

We are more than a group of businesses striving to make a difference. We are a way of life.

ABOUT THE ROLE
The Front of House Supervisor plays a pivotal leadership role in creating a warm, luxurious, and seamless guest experience that reflects the brand’s commitment to wellbeing, sustainability, and exceptional service. As an ambassador for Bamford’s values, this role ensures that every guest interaction embodies authenticity, calm professionalism, and the highest standards of hospitality.

The Supervisor oversees the day‑to‑day running of the Front of House team, supporting smooth and efficient operations across all guest touchpoints. Acting as the senior point of contact in the absence of the Front of House Manager, the role provides confident leadership, operational oversight, and a consistent presence that upholds Bamford’s reputation for excellence.

RESPONSIBILITIES

• Maintain expert knowledge of all classes, personal training sessions, therapies, retail products, and services, confidently making recommendations to maximise sales and enhance the guest experience.

• Act as the senior point of contact in the absence of the Front of House Manager, making informed day‑to‑day operational decisions with confidence.

• Support the development and implementation of Front of House strategies to elevate guest experience, improve sales performance, and enhance overall operational efficiency.

• Assist with opening and closing procedures, as well as shift handovers, including taking on Duty Manager responsibilities where required.

• Provide flexible support to the Front of House Manager, carrying out additional ad‑hoc tasks as needed.

• Monitor team priorities throughout the day, adjusting workflow to meet changing levels of demand and guest movement across the service.

• Handle issues and challenges promptly and professionally, ensuring resolutions uphold service quality and guest satisfaction.

SKILLS YOU WILL BRING

• A strong team player who fosters collaboration, positivity, and a supportive working environment.

• 2–3 years’ experience in luxury hospitality, preferably within wellness, spa, or premium guest‑facing settings.

• Familiarity with customer booking systems (experience preferred but not essential).

• High service standards with a genuine passion for exceeding guest expectations.

• Proven experience in delivering exceptional customer service, with the ability to model and uphold high standards across the team.

• A warm, positive personality with a natural flair for luxury service delivery.

• Excellent communication skills and confidence in handling guest issues, escalating to the relevant manager when required.

• Strong attention to detail and a commitment to maintaining immaculate presentation.

• Proactive and self‑motivated approach to work, with the ability to anticipate needs and take initiative.

• Ability to perform well under pressure and remain calm, professional, and solution‑focused.

• High level of written and spoken English.

• Personal presentation and grooming to be of the highest standard at all times, reflecting the brand’s luxury environment.

PERKS & BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.

• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.

• Private Medical: We offer subsidised private medical insurance through Bupa.

• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.

• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.

• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.