THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. 

Bamford is a philosophy rather than a seasonal fashion and wellness brand. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on the belief that we need to be mindful of our connection to the earth, to live consciously, respect nature’s resources and the land that provides for us. We believe in the need to nurture body, mind and spirit in tandem to feel well and to feel happy the three need to be aligned and in harmony.

ABOUT THE ROLE

This is a rare opportunity to lead the treatment experience at Bamford Wellness Spa, a peaceful retreat set within the idyllic surroundings of Daylesford Organic Farm. Here, treatments are more than services they are thoughtfully designed rituals rooted in nature, combining organic ingredients, skilled touch, and a deeply holistic approach to wellbeing.

As Treatments Manager, you will be the driving force behind the quality, consistency, and evolution of our offering from signature Bamford massages and facials to advanced, results-led therapies. You will ensure every treatment reflects our philosophy of nurturing the mind, body, and spirit, while creating a seamless and memorable guest journey.

Leading by example, you will inspire and develop a team of therapists to deliver exceptional experiences, while continuously refining standards, introducing innovation, and embedding a culture of excellence. This role is perfect for someone who is passionate about wellness, thrives in a luxury environment, and wants to shape a treatment offering that is both authentic and industry leading.

This is a fulltime role, based on 40 hours per week, competitive salary and commission.

The role will also require flexibility to work weekends and bank holidays, where needed (not every weekend).

RESPONSIBILITIES

Treatment Leadership & Standards

• Lead the development and evolution of treatment protocols in line with Bamford’s holistic philosophy

• Ensure consistency and excellence in treatment delivery across all locations

• Act as the senior authority for advanced treatments and complex consultations

• Uphold and continuously enhance service standards and guest experience

Training & Development

• Design and deliver training programmes for treatments, products, and new launches

• Ensure all therapists meet and maintain brand standards

• Develop CPD pathways in collaboration with senior leadership

• Mentor and support therapist development across teams

Team Management & Capability

• Support recruitment, onboarding, and performance development of therapists

• Conduct skills assessments and performance reviews

• Ensure compliance with qualifications, regulatory, and safety standards

Service & Brand Experience

• Champion a seamless end-to-end guest journey

• Embed Bamford service rituals and emotional touchpoints

• Align treatment experiences with retail and product storytelling

• Maintain exceptional presentation and professionalism at all times

Operational Oversight

• Manage professional stock ordering and control across spa locations

• Conduct regular audits of treatment rooms, equipment, and standards

• Deliver treatments where required to stay connected to the guest experience

Commercial & Strategic Contribution

• Support retail performance through strong product integration

• Drive cross-selling through therapist engagement and training

• Provide insight to support product development and innovation

• Contribute to overall spa performance and wider business initiatives

SKILLS AND EXPERIENCE

• Proven experience in a senior spa or treatments management role with a passion for wellbeing, sustainability, and luxury guest experience.

• A qualification in aesthetic treatments, ideally up to Level 7.

• Strong technical expertise in advanced treatments and holistic therapies.

• Experience in training, coaching, and developing teams.

• Excellent leadership and communication skills.

• Passion for wellbeing, sustainability, and luxury guest experience.

• Commercial awareness with the ability to support retail and business performance.

• Highly organised with strong attention to detail and operational excellence.

• Flexibility to travel across sites as required.

• Well-groomed, professional appearance.

PERKS AND BENEFITS

• Discounts from day one in our Daylesford farm shops and cafes, Bamford spa treatments and products, and at our Cotswolds pubs and cookery school.

• Training and development for a future with a growing company.

• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.

• Private Medical: We offer subsidised private medical insurance through Bupa.

• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.

• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.

• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.