THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. 

ABOUT THE ROLE
We are seeking an experienced and inspiring General Manager to lead our Daylesford Organic farmshop and café in Pimlico. Our Pimlico location offers a curated selection of organic produce, sustainable homeware, and a seasonal café menu crafted from ingredients sourced directly from our Cotswolds farm .

As General Manager, you will oversee all aspects of the store's operations, ensuring exceptional customer service, team leadership, and alignment with Daylesford's commitment to sustainability and quality. Your responsibilities will include team development, sales performance, and maintaining the high standards that define the Daylesford brand. This role offers the opportunity to make a significant impact in a dynamic retail and hospitality environment.

SALARY: £60000 -  £65000 Depending on experience 
HOURS: Full time - 40 hours - Weekend Availability is key 

RESPONSIBILITIES

Great People 

• Act as a role model for your team. 
• Recruit the best people for the right job. 
• Develop, train, and coach your team through appraisals and training & development. 
• Bring fun into the workplace and ensure a happy, motivated, and focused team. 

Great Food 

• Champion the quality of café food and fresh produce in store. 
• Champion full shelves, fixed merchandising, and appropriate POS. 

Great Service 

• Ensure customer delight across the store. 
• Champion swift, efficient, knowledgeable, and engaging café and retail service.

Great Numbers 

• Manage the rota effectively to deliver target wage costs. 
• Manage store and kitchen ordering to ensure minimum waste and full availability. 
• Engage the team in weekly targets and deliver agreed spend per head and transaction targets. 
• Monitor and manage stock levels to minimize variance between actual and book values. 

Daily Operations 

• Maintain a safe workplace across the store. 
• Ensure the store operates within internal audit requirements. 
• Participate in opening/closing procedures of the store. 
• Ensure daily banking is undertaken. 
• Complete all people administration and processes for the team in a timely manner
• Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
• Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.

SKILLS YOU WILL BRING

People Management (Line Managers Only)

• Can support, coach, guide, delegate, and give feedback to the team to drive performance and engagement.
• Manages capability and people performance issues proactively with the team.

Building Relationships

• Clear communicator with the full team and uses initiative to continually inspire and motivate them.
• Builds effective working relationships and communication both internally and with external suppliers.
• Builds effective working relationships at all levels.

Social & Environmental Impact

• Brings our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
• Inspires and empowers our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.

Planning & Organising

• Works at pace to get results in a timely manner.
• Builds a short- and medium-term plan and can modify based on changing needs.

Problem Solving

• Finds solutions to problems and issues by identifying root causes.
• Gathers information and data to help make rational decisions.

Personal Growth

• Takes ownership of own learning and takes action to learn and grow.
• Can step outside own comfort zone to learn new things.
• Shares own knowledge and expertise to help develop others.

PERKS & BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining
  experiences from day 1.
  • Volunteering Days: Employees are offered one paid day per year to volunteer with a
  charity of their choice.
  • Private Medical: We offer subsidised private medical insurance through Bupa.
  • Pension Scheme: Pay up to 9% of your salary into your pension each month; we
  contribute up to 4.5%.
  • Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
  • Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.